Return FAQs
RETURNS & EXCHANGES
We want you to be stoked on your Sherpa gear. If something's not quite right, we've got you covered.
30-Day Return Window
Changed your mind? No problem. You have 30 days from delivery to return or exchange your items.
EXCHANGES
Free. Always.
Wrong size? Different color? We'll swap it out at no cost to you. We cover return shipping and send out your new item right away.
How to exchange:
- Contact us at support@sherpasupply.com
- We'll send you a prepaid return label
- Ship it back and we'll send your replacement
RETURNS
Store Credit (Recommended)
- Return shipping: FREE
- Store credit issued within 2-3 business days of receiving your return
- Use anytime, never expires
How it works:
- Contact us at support@sherpasupply.com
- We'll send you a prepaid return label
- Ship your item back to us
- Once we receive and inspect your return, store credit is added to your account
Refund to Original Payment
- Return shipping: $8.95 (deducted from refund)
- Refund processed within 5-7 business days after we receive your return
How to return for refund:
- Contact us at support@sherpasupply.com
- We'll send you return instructions
- Pack it up and ship it back (you cover $8.95 shipping)
- Refund issued once we receive your return
WHAT CAN'T BE RETURNED?
Final Sale Items
- Clearance items (30%+ off) are final sale
- Clearly marked at checkout
For Health & Safety
- Headwear (hats, beanies) can only be returned if unworn with tags attached
- Items must be in original, unworn condition with all tags attached
DEFECTIVE OR WRONG ITEM?
Our mistake? We'll make it right—fast.
- Free return shipping (always)
- Full refund to original payment method
- Or free replacement shipped ASAP
Contact us at support@sherpasupply.com and we'll handle it.
QUESTIONS?
Hit us up at support@sherpasupply.com. We're here to help.